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‎05-09-2020 04:05 AM

HP Recommended
Product: Pavilion Laptop 15-cw1007na
Operating System: Microsoft Windows 10 (64-bit)

product number 6QC77EA#ABU I have just purchased this laptop and yet it has an incorrect date of purchase in HP's records for warranty.  I have tried to upload a proof of purchase via warranty dispute and when I click dispute warranty on the website I just get 4 blue and grey squares going around in a circle for ever and the upload never happens, help, please.

3 REPLIES 3

‎05-10-2020 06:31 AM

HP Recommended

Hi @iris_bell

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎05-10-2020 12:53 PM

HP Recommended

I just returned a desktop because of warranty issue, bought another from different store and behold same problem. HP already had one class action suit filed on them for this issue. I sent them proof of purchase twice on first desktop, once on initial dispute and once after getting case number. I waited over 2 weeks and never heard another word from them, so I returned it before 30 day return policy ran out. Will do same on this one if I don't get the appropriate response.

 

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‎05-10-2020 10:42 PM

HP Recommended

Hi @8tt

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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