Incorrect warranty on my laptop

[Felox]

My new Probook G6 laptop has the wrong warranty start date.

The laptop was purchased on 19/12/2019 but the start date of the warranty is 30/09/2019 .

How can I fix this issue?

Felox

[Dragon-Fur]

@Felox 

It can be sorted.

You might be able to fix it online.

Warranty Check

• Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit(at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

If the issue cannot be fixed with the "Dispute" method, contact HP Technical Support.

NOTE:  Due to the upcoming holiday, you may have to wait for normal business hours - day after Christmas.

HP Technical Support - HP Contact Information

Reminders

• Use the serial number of the device to submit the case (do not post that information on the Community).

• Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

• HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

“Everywhere” Contact Information - HP Technical Support

Open website  HP World-Wide Support

 Select your region and follow the prompts

Option – Regions

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

1. Sign in or continue as a guest

UK

1. For faster support, first submit information / case online HP Customer Support UK
2. Contact by Phone: Contact HP UK – Phone Assist

Option - HP Support is on Facebook!

HP on Facebook

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

From HP > CAUTION

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.

Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Merry Christmas 2019

[Felox]

Hello,

Thanks for replying. I can't find the HP Technical Support, the best I've found is a webpage saying my product is not supported anymore. I also can't seem to find the "dispute warranty" button you showed me.

Can you help me by giving some direct link to the support?

Bye,

Felox

[Dragon-Fur]

@Felox 

Interesting - You are not in the middle of "nowhere" - seems like the following should work to find contact information...

Open website  HP World-Wide Support

Choose region:

HP  Tech Support - Italy

• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

Scroll to bottom, Click / Change Flag to your region

Open

Computer e stampanti HP - Come inviare una controversia per la validazione della garanzia

I will submit a request that someone take a look - at the least, the moderator can check the destination links.

Should there be a response to my request, the moderator / agent will post here before using other methods to contact you.

NOTE:  We are on holiday staffing levels - patience is necessary.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Merry Christmas 2019

[Riddle_Decipher]

@Felox I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.