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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Your machine has Intel core processor, namely: Intel® Core™ i5-8250U (1.6 GHz base frequency, up to 3.4 GHz with Intel® Turbo Boost Technology, 6 MB cache, 4 cores) therefore it has 2 slots of RAM and supports 16GB max as shown on page 2 of the manual
Two memory module slots (Intel Core processors):
Memory is non-customer accessible/non-upgradeable
DDR4-2400 dual channel support (8th generation Intel processors)
Supports up to 16 GB of system RAM in the following configurations:
● 16384 MB (8192 MB×2)
● 12288 MB (8192 MB×1 + 4096 MB×1)
● 8192 MB (8192 MB×1 or 4096×2)
● 4096 MB (4096 MB×1 or 2048×2)
Your machine curently has 8 GB DDR4-2400 SDRAM (1 x 8 GB), you can add SAME 8GB RAM on slot 2 to have 16GB.
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
HP Recommended
Your machine has Intel core processor, namely: Intel® Core™ i5-8250U (1.6 GHz base frequency, up to 3.4 GHz with Intel® Turbo Boost Technology, 6 MB cache, 4 cores) therefore it has 2 slots of RAM and supports 16GB max as shown on page 2 of the manual
Two memory module slots (Intel Core processors):
Memory is non-customer accessible/non-upgradeable
DDR4-2400 dual channel support (8th generation Intel processors)
Supports up to 16 GB of system RAM in the following configurations:
● 16384 MB (8192 MB×2)
● 12288 MB (8192 MB×1 + 4096 MB×1)
● 8192 MB (8192 MB×1 or 4096×2)
● 4096 MB (4096 MB×1 or 2048×2)
Your machine curently has 8 GB DDR4-2400 SDRAM (1 x 8 GB), you can add SAME 8GB RAM on slot 2 to have 16GB.
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
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