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‎07-02-2025 10:02 AM

HP Recommended
Product: HP Laptop PC 14s-dq2000 (26G78AV)

Hard drive failed got new nvme ssd booted too usb win 10 install does not find drive says install driver tried putting it in folder on win usb  but does not find it 

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1 REPLY 1

‎07-02-2025 10:07 AM

HP Recommended

See if the drivers I zipped up and attached below work for you:

 

Unzip and copy all of the files in the folder in the attachment to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the Windows installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

If Windows still can't find the drive, uncheck the box to include the compatible driver and try any of the ones listed.

 

 

If that doesn't work and your notebook came with W11 from HP, use the HP cloud recovery tool to create a bootable USB recovery drive to reinstall Windows.

 

Here is an info link for how to use the utility:

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

F6.zip
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