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‎03-12-2019 05:18 AM - last edited on ‎03-12-2019 07:39 AM by Retired

HP Recommended
Product: Pavilion 14-v063US
Operating System: Microsoft Windows 10 (64-bit)

My HP Pavilion 14-v063US

P/N G6S71UA#ABA

[personal information removed]

has been working well with Windows 10 64 bit for a few years.

 

Today I added one 4GB 2Rx8 PC3-10600S RAM stick and now when the computer starts up it, I hear the fan come on, but a a black screen appears and it doesn't go into Windows, and also the caps lock key flashes.

 

I tried to do a hard reset but that didn't help.

 

Kindly please advise what to do.

 

Thankyou so much,

Philip

2 REPLIES 2

‎03-12-2019 05:27 AM

HP Recommended

Don't put incompatible memory in it. Needs DDR3L-1600. Specs say it came with 12 gigs RAM...where is it now?

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‎03-15-2019 03:55 AM

HP Recommended

I put the 1X4 GB PCL DDR3 back in the laptop but it still gives a balck screen, even when I removed the cmos battery!

 

Kindly please advise how to get the laptop and screen workign again.

 

Thank you so much,
Philip

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