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‎08-01-2025 03:36 PM

HP Recommended

So I have a HP EliteBook 755 G4 and I upgraded the RAM from 8GB to 16GB. However it is showing the RAM installed is 16GB yet usable is only 7.43GB. What could be the issue and how do I get my laptop to use all the RAM available? I have tried all the methods like going to msconfig and setting maximum memory and unticking it. In the BIOS there is no option to change this and I updated the BIOS to the latest version. Please any help on this will be greatly appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-01-2025 07:01 PM

HP Recommended

@otis8906 

 

Your machine is an OLDER Business class machine, you NEED right part #, it this case you need SAME existing RAM or

 

             8-GB (PC3L-12800, 2400-MHz, DDR4L) part # 862398-850

 

as mentioned on page 44 of the manual 

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎08-01-2025 07:01 PM

HP Recommended

@otis8906 

 

Your machine is an OLDER Business class machine, you NEED right part #, it this case you need SAME existing RAM or

 

             8-GB (PC3L-12800, 2400-MHz, DDR4L) part # 862398-850

 

as mentioned on page 44 of the manual 

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No
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