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‎08-03-2018 04:06 AM

HP Recommended
Product: hp omen 17-an180no
Operating System: Microsoft Windows 10 (64-bit)

I have used the hp omen 17-an180 for two months. The performance was okay. today a major issue has occurred. the laptop is not turned on or alive after unplugging the Adapter(charger) and showing the battery charge full while plugged in. i have made a hp battery performance test which showing the

 

failure ID: 6C6HXS-91496P-MFPW2J-C0AJ03. 

 

I will be grateful if you fix the issue..

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-03-2018 04:13 AM - edited ‎08-03-2018 04:18 AM

HP Recommended

The error translates to Error 601. That is a failed main battery.  The battery is covered under warranty for replacement at no cost to you.  Your offsite warranty is still active.

 

I will ask a Moderator to escalate the issue for you.

 

Here is the support portal for your Omen 17 notebook.

https://support.hp.com/au-en/product/omen-by-hp-17-an100-laptop-pc/20329829/model/21925679?sku=4AX97...

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

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3 REPLIES 3

‎08-03-2018 04:13 AM - edited ‎08-03-2018 04:18 AM

HP Recommended

The error translates to Error 601. That is a failed main battery.  The battery is covered under warranty for replacement at no cost to you.  Your offsite warranty is still active.

 

I will ask a Moderator to escalate the issue for you.

 

Here is the support portal for your Omen 17 notebook.

https://support.hp.com/au-en/product/omen-by-hp-17-an100-laptop-pc/20329829/model/21925679?sku=4AX97...

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎08-03-2018 08:54 AM

HP Recommended
@erico
Thanks for fixing up the issue.
I have a problem regarding the warranty issue..the product was purchased from sweden and shipped to Bangladesh. But hp support center is unavailable in Bangladesh. Can u provide any solution regarding the above circumstance?
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‎08-03-2018 09:20 AM

HP Recommended

@Zubair706

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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