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‎02-25-2026 08:51 AM

HP Recommended
Product: HP OmniBook X Flip 16 inch 2-in-1 Laptop Next Gen AI PC 16-as0000 (BN2G0AV)
Operating System: Microsoft Windows 11

In device manager under neural processors there shows an exclamation next to Intel AI Boost. Device status is:

Windows has stopped this device because it has reported problems. (Code 43). The processor is ultra 9 288v.  Any ideas as to how to fix this problem?

 

Thanks much,

Len

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-26-2026 03:32 PM

HP Recommended

Thanks for your reply. I just Installed the latest NPU driver from Intel's website then installed it. HP's installed driver was older. The new driver cleanly over road the old one. The NPU now is recognized by Windows and works fine.

 

Len

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2 REPLIES 2

‎02-25-2026 10:12 AM

HP Recommended

Hi @Gonepostal474 

 

 

Please attempt to install the following driver.

 

Intel Movidius Vision Processing Unit (VPU) Driver

 

Description:

This driver enables the Intel Movidius Vision Processing Unit (VPU). The Intel Movidius VPU device accelerates Artificial Intelligence (AI) workloads on the PC, improving system responsiveness, efficiency, and AI computing performance.

https://ftp.hp.com/pub/softpaq/sp163001-163500/sp163089.exe

 

Was this reply helpful? Yes No

‎02-26-2026 03:32 PM

HP Recommended

Thanks for your reply. I just Installed the latest NPU driver from Intel's website then installed it. HP's installed driver was older. The new driver cleanly over road the old one. The NPU now is recognized by Windows and works fine.

 

Len

Was this reply helpful? Yes No
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