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‎01-02-2019 04:27 PM

HP Recommended
Product: Pavilion 14-v066br
Operating System: Microsoft Windows 10 (64-bit)

I have made a clean install of Windows 10 with their MediaCreatorTool from their official site.

Made all updates needed on Windows Update after that.

But, when I try to power off the computer, it dont power off (I have to press for 10 seconds the power button).

 

I had this problem about 1 year ago and the solution was install an older version of the Intel (R) Management Engine Interface driver. My current driver version is 11.0.0.1146 but I couldn't find any older version that works on Windows 10 (I tried some from Intel's support page but they don't even execute on Win10).

 

The only solution I'm finding is downloading the 10.0 driver from suspicious sites.

1 REPLY 1

‎01-02-2019 05:20 PM

HP Recommended

Hi:

 

If you want to try this driver, it is from HP...

 

Type:

Driver-Chipset

Version:

9.5.10.1658 Rev.

Operating systems:

Windows 10 (64-bit)

Release date:

Sep 30, 2013

File name:

sp63410.exe

(42.0 MB)

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