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‎03-07-2020 01:00 PM

HP Recommended
Product: HP laptop 15s-fq1004nl
Operating System: Microsoft Windows 10 (32-bit)

Hi, my new laptop suddenly stopped working and on a black screen appeared the message 

"Boot device not found

Please install an operating system on your hard disk

F2 system diagnostics"

So I followed the instruction on the articles of hp support website. After opening the BIOS, configuration-->UEFI and then there was the screen with

"Intel (R) RST 17.5.5.4401 raid driver

No disks connected to system"

What can I do?

 

1 person had the same question
1 REPLY 1

‎03-10-2020 01:55 PM

HP Recommended

@Didone,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not booting to Windows and you are getting an error saying no boot device found.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c06201699

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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