Intel Realsense 3D Camera Firmware Failed

[pkinstle1]

I have a HP ENVY Notebook 17t-u000 and after a Windows Update, the Windows Hello feature stopped working on the camera, even after Windows Update installed the driver. 

So, upon research, I instructed to go into Device Manager and uninstalled the drivers to RealSense SR300 and reinstalled the drivers using sp75602.exe from the HP Support Site.  Well, the firmware failed with error: 1fc48638 (-25), now I think the camera is bricked because upon refreshing Device Manager (or rebooting the PC), Windows can't find the camera at all.  Nothing shows up in Device Manager.  Then I did a full Windows 10 Reset and it still doesn't see the camera.  

Is there any way to fix a corrupted firmware?    Is the onboad camera toast now?

Thanks,

Phil

[praveenbv]

Hi@pkinstle1, Welcome to the HP Support Community!

We reviewed your post and I understand that the webcam is not working 

Don’t worry, I assure you I will try my best to get this sorted.

Request you to follow the below troubleshooting steps from the document fix :-

https://support.hp.com/in-en/document/c03430151

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[pkinstle1]

Thanks for the reply.  I've tried all of that, short of bringing my laptop in for service.  I decided to simply purchase an external IR camera that supports Windows Hello.  Lenovo 500 FHD for $50.  I'm tired of always fixing the RealSense camera after every Windows Update.

[praveenbv]

Hi@pkinstle1,

This will help you its Microsoft  Windows Hello setting link