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‎05-01-2019 06:05 AM - edited ‎05-01-2019 06:10 AM

HP Recommended
Product: HP Pavilion Notebook - 15-p106nx
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I am facing the "black screen" issue whenever I shut down, hibernate and put my PC to sleep, I inquired about the issue with  tech support and was told to update Intel Trusted Execution Engine Driver, However, when I downloaded the one provided on HP's site (v1803) I got an error telling me that "the platform is not supported".

Capture.PNG

could you guys provide me with an updated version of this driver:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-15-p100-notebook-pc-series/72...

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-01-2019 06:59 AM

HP Recommended

Hi:

 

The Intel Trusted Execution Engine Driver is only used for models with the Pentium or Celeron processors.

 

That is why you are getting the 'Platform not supported error.'

 

See if turning off the Fast startup option in the power options section in the windows control panel resolves the problem.

 

You can also try updating the Intel management engine interface driver to a newer version if you have not done so already.

 

11.6.0.1045

 

https://ftp.hp.com/pub/softpaq/sp79001-79500/sp79059.exe

View solution in original post

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3 REPLIES 3

‎05-01-2019 06:59 AM

HP Recommended

Hi:

 

The Intel Trusted Execution Engine Driver is only used for models with the Pentium or Celeron processors.

 

That is why you are getting the 'Platform not supported error.'

 

See if turning off the Fast startup option in the power options section in the windows control panel resolves the problem.

 

You can also try updating the Intel management engine interface driver to a newer version if you have not done so already.

 

11.6.0.1045

 

https://ftp.hp.com/pub/softpaq/sp79001-79500/sp79059.exe

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‎05-01-2019 07:33 AM

HP Recommended

Thanks, Paul,

The update worked fine and the problem was fixed without the need to turn off the fast startup.

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‎05-01-2019 07:36 AM

HP Recommended

You're very welcome.

 

Glad to have been of assistance.

 

I was surprised to see that the driver I posted was not on your notebook's support page.

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