Internal Microphone not working on my HP Pavilion 15CS106CL

[sarb2019]

Hi,

I purchased my laptop in November (HP Pavilion Model #15-cs1065cl).  Now that we are working from home, I am trying to do zoom video conferencing on my laptop.  My manufacturing info says that this laptop has 2 internal microphones, but when I use zoom, nobody can hear me.  

I activated Cortana too and she says she can't hear me either.  Am I missing something?  If I have 2 internal mic's do I have to purchase an external mic for this laptop to work?

Thanks

Sb

[The_Fossette]

@sarb2019,

I reviewed your post and I understand that the microphone on the computer is not working.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

1. Run Audio Troubleshooter

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in   

     Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

2. Check if microphone isn't disabled.

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Click on "Show disconnected devices", and "Show disabled devices".

  - Select on Microphone, click on "Properties". If it is disabled, enable it.

  - Once enabled, set Microphone as default audio input device.

3. Check if microphone isn't muted.

  - Right Click on the Volume icon on the taskbar, select "Volume Mixer".

  - On the Microphone slider, slide it up to 100%.

4. Boost sensitivity of Microphone

  - Right Click on the Volume icon on the taskbar, select "Recording".

  - Double click on Microphone.

  - Open the Levels Tab, move the Microphone boost slider up to check audio.

5. Disable enhancements

  - Right Click on the Volume icon on the taskbar, select "Recording“, Double

     click on Microphone.

  - Open the Enhancements / Effects Tab.

  - Check "Disable All Sound / System Effects“. Click Apply, OK, test the Microphone again.

6. Change format of the Microphone

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Double click on Microphone.

  - Go to the Advanced Tab, choose any of the 16 bit options on the list.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[sarb2019]

When I right click on the volume icon, there is no "Recording Devices" option.

[The_Fossette]

@sarb2019,

Did you reinstall the audio driver?

Cheers!

[sarb2019]

I just reinstalled the audio driver.  Still no "record option" when I right click on the volume icon.  Corntana still can't hear  me either.

[Echo_Lake]

@sarb2019

I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/