Internal battery issue

[Vishakha4]

My laptop was showing the warning for internal battery issue, error 601, but it suddenly stopped working yesterday. What to do? 

It's showing a blank screen with a cursor. 

[Max3Aj · Accepted solution]

@Vishakha4, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like you're dealing with two issues: the internal battery error (601) and the blank screen with a cursor. Let's tackle them one by one.

Internal Battery Error (601)

This error indicates that the primary internal battery's storage capacity is significantly reduced. Here are some steps you can try:

1. Reinsert the Battery: Remove the battery, wait for a few seconds, and then reinsert it. This can sometimes reset the connection.
2. Run a Battery Test: Use the HP PC Hardware Diagnostics UEFI to run a battery test. This can help you understand the battery's health.
3. Update BIOS: Sometimes, updating the BIOS can resolve battery-related issues. Check the HP website for the latest BIOS update for your model.
4. Replace the Battery: If the battery is old, it might be time to replace it.

Blank Screen with Cursor

This issue can be caused by various factors, including corrupted system files or display driver issues. Here are some steps to troubleshoot:

1. Restart Explorer.exe: Press Ctrl + Shift + Esc to open Task Manager. Go to File > Run new task, type explorer.exe, and press Enter.
2. Boot in Safe Mode: Restart your laptop and press F8 repeatedly before Windows starts. Select Safe Mode and see if the issue persists.
3. Update Display Drivers: In Safe Mode, open Device Manager, find your display adapter, and update the driver.
4. System Restore: If the issue started recently, you can try restoring your system to a previous state when it was working fine.  

You may refer to this document - HP Notebook PCs - 601 or 60X error is displayed on a black screen | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support