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‎01-13-2018 09:41 AM

HP Recommended
Product: pavilion x360-13-s060sa
Operating System: Microsoft Windows 10 (64-bit)

The camera used to work OK.  Now it is not recognised and I'm getting error: 0xA00F4244 (0XC00DABED).

 

I have looked at the MANY other posts on similar problems and tried their fixes in vain.

e.g.

Update driver, uninstall and reinstall YouCam

Run Hardware Diagnostics(fast test)

Run search for new hardware.

 

Any other solutions please?

Thank you

Richard

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-16-2018 03:48 AM

HP Recommended

That wasn't it.

 

I'm going to give up.  I've tried plugging in an external webcam and it works fine.

 

Thanks for trying.

View solution in original post

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8 REPLIES 8

‎01-13-2018 02:41 PM

HP Recommended

Try a different freeware camera software.

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‎01-13-2018 03:05 PM

HP Recommended

Thanks for replying.  My problem is I don't know which to choose.  I did a scan using DriverToolkit and it also fails to see the camera, so it does not offer me any relevant drivers.

 

Maybe you didn't mean driver software?  In terms of video viewing software I have tried MS Camera, Skype and Cyberlink YouCam 6; all in vain so far.

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‎01-13-2018 03:08 PM

HP Recommended

 

I am guessing that it used to work in Windows 7 until you upgraded to Windows 10.

And the Windows 10 driver now doesn't work for your webcam.

 

Have you updated your chipset driver since upgrading to Windows 10?

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‎01-13-2018 03:31 PM

HP Recommended

Nope.  The laptop came with Win 10.

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‎01-13-2018 03:33 PM

HP Recommended

Doesn't hurt to update the chipset driver if there is one.

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‎01-14-2018 12:14 PM

HP Recommended

OK, I've now tried that.  Still in vain, I'm afraid.

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‎01-14-2018 01:29 PM

HP Recommended

Do you have an unidentified items in the Device Manager?

 

https://www.youtube.com/watch?v=K5feoK3m34w

 

 

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‎01-16-2018 03:48 AM

HP Recommended

That wasn't it.

 

I'm going to give up.  I've tried plugging in an external webcam and it works fine.

 

Thanks for trying.

Was this reply helpful? Yes No
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