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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
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Accepted Solutions
HP Recommended
@TechExpert617, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
After reviewing the unit's specifications, unfortunately, it appears that your device doesn't support USB-C charging. The USB-C port is intended for connecting an external display and can be used for high-speed data transfer, so it can't be used for charging the laptop.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
HP Recommended
@TechExpert617, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
After reviewing the unit's specifications, unfortunately, it appears that your device doesn't support USB-C charging. The USB-C port is intended for connecting an external display and can be used for high-speed data transfer, so it can't be used for charging the laptop.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
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