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‎01-06-2021 07:12 AM

HP Recommended
Product: Pavilion 15
Operating System: Microsoft Windows 10 (64-bit)

 

Hi,

 

i have HP Pavilion 15-bc017nt (1BV33EA) notebook since 2016. computer has internal battery and it is swollen actually for 1.5 years (i think this is quite little time). This issue causes bump up on the touchpad region as you may observe visually. 

so my question is that, is it okey to remove this battery completely and use notebook just with plug?

 

thanks,

 

ps: i am capable to do this operation so please do not answer with warnings 🙂 

1 REPLY 1

‎01-09-2021 06:23 PM

HP Recommended

@inspiron07

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

 

To get the answer to this question, it's highly recommended not to remove the sealed battery. 


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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