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‎09-25-2024 06:14 AM

HP Recommended
Product: HP Pavilion Gaming 15-ec1000 Laptop PC (9EK37AV)
Operating System: Microsoft Windows 11

Back in early January I performed a clean reinstall of windows 11 on my machine and recently I just noticed that instead of reading 16GB for the ram it's only reading 8GB my other ram slot isn't working so I figured that maybe it could've been the reinstallation that caused it to happen because ever since I did the reinstall my pc hasn't been the same, I think the problem might be the slot because I tested both ram sticks and they're working perfectly, so I just need to know if there's something that I can do to fix it.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-25-2024 08:50 AM

HP Recommended

An HP Service Center, upon confirmation that the soDimm slot was bad, would recommend replacing the system board.

 

Installing a guaranteed  compatible 16 GB soDimm module would be the most cost effective solution.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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5 REPLIES 5

‎09-25-2024 07:39 AM

HP Recommended

There isn't anything you can do to fix a failure of a memory slot on a motherboard.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎09-25-2024 08:39 AM

HP Recommended

Does that apply to an Hp service center as well, or do I just buy a 16GB ram stick once?

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‎09-25-2024 08:50 AM

HP Recommended

An HP Service Center, upon confirmation that the soDimm slot was bad, would recommend replacing the system board.

 

Installing a guaranteed  compatible 16 GB soDimm module would be the most cost effective solution.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



1 person found this reply helpful
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‎09-29-2024 06:25 PM

HP Recommended

 Alright I see thanks for the help.

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‎09-30-2024 08:39 AM

HP Recommended

You're very welcome!


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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