• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP ENVY x360 Laptop - 15m-ed0013dx
Microsoft Windows 10 (64-bit)

As it turns out, for most things, this laptop works perfectly but some of the applications I run are a little more taxing and I would like to ADD MEMORY(which I thought would be very simple), but I'm having a heck of a time figuring out A. if I am able to do that (does it have two ram slots?)/ B. what is compatible?! 

 

I'm really not a computer person anymore, and it's getting increasingly difficult to do simple tasks 😛 please help. I'm getting mixed messages from what I've researched. Before I just start taking things apart, I wanted to see if someone had an answer for me 🙂 Thank you!! 

 

Microprocessor
Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz

System memory
8 GB

Memory slot 1
8GB Micron 3200MHz

System board
875B 09.32

System BIOS
F.12
3 REPLIES 3
HP Recommended

Hi:

 

Unless someone on this forum has your notebook model and has opened it up, there is conflicting information.

 

Below is the link to the service manual. 

 

Maintenance and Service Guide HP ENVY x360 15 Convertible PCIMPORTANT! This document is intended for...

 

Chapter 1 indicates the memory is onboard (soldered to the motherboard) and is non-upgradable.

 

PC's come preconfigured with 8, 12 or 16 GB.

 

But if you look at chapter 5, pages 35 & 36, there is a procedure to remove and replace the memory, and there are even HP part numbers for the different capacity memory modules.

 

So, unless someone has a definite answer for you, you will have to open up the notebook and see which chapter of the service manual is correct.

 

If you find that the memory is upgradable, here would be links to compatible 8 and 16 GB memory chips.

 

16 GB:

 

Amazon.com: Crucial RAM 16GB DDR4 3200 MHz CL22 Laptop Memory CT16G4SFRA32A: Computers & Accessories

 

8 GB:

 

Crucial 8GB DDR4-3200 SODIMM | CT8G4SFRA32A | Crucial.com

HP Recommended

Paul,

AmyBot_beepboop_0-1609732935680.png

^ I stumbled upon Rory's post whilst looking for answers & there is two slots! so I guess I'm going to check anyway before I order something (thanks for the links, btw). But I'm pretty sure now it will, in fact, be upgradeable. I was also in the manual earlier and that was the point at which I threw my hands up in the air and came here, haha

 

I really appreciate that you were so thorough in your response! 🙂 

 

Thank you so much for your help with this. 

HP Recommended

You're very welcome.

 

I'm glad you found that post which seems to confirm that chapter 5 is correct.

 

If you look at the Crucial memory report for your notebook, even they indicate the memory is not upgradable.

 

Memory RAM & SSD Upgrades | hp - compaq | envy x360 15-edxxx series | ENVY x360 15-ed0xxx Series | C...

 

I have the Envy 15-ee047nr model, and the service manual indicates the same as yours, and so does the crucial memory report.  Chapter 1 says no, and chapter 5 says yes.

 

Someone on this forum took one apart and found the memory was indeed upgradable.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.