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‎04-25-2020 07:10 PM

HP Recommended
Product: dv7-3165dx
Operating System: Microsoft Windows 10 (64-bit)

is there any way  to tell if my  battery when bad?  --- I had the laptop running for a few hours now and the  "windows mobility center" still read the battery at 0%

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-26-2020 03:25 PM

HP Recommended

Hello — Thanks for your reply — I was ran the battery check test from within the support assistant. I start, then graphic was showing a “drain down” and before it got to the bottom the process just stopped and reported “unknown” This is an old battery – years old and my guess is that its been off for time. I replaced the battery with another from a similar computer and that battery worked. — So my best guess is that the first battery just when bad. This computer is circa 2010 — so it just time to replace it

I followed the noted url and installed that tool. The replacement battery tested OK — thanks for your help — Just a curious question – why does HP drop stocking laptop batteries it seems just a few years after new laptop are added to the product line?

View solution in original post

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2 REPLIES 2

‎04-25-2020 10:05 PM

HP Recommended

@fpefpe 

 

Please try

 

  https://support.hp.com/au-en/document/c04700771

 

And check/read its report/log.

 

Regards.

BH
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Was this reply helpful? Yes No

‎04-26-2020 03:25 PM

HP Recommended

Hello — Thanks for your reply — I was ran the battery check test from within the support assistant. I start, then graphic was showing a “drain down” and before it got to the bottom the process just stopped and reported “unknown” This is an old battery – years old and my guess is that its been off for time. I replaced the battery with another from a similar computer and that battery worked. — So my best guess is that the first battery just when bad. This computer is circa 2010 — so it just time to replace it

I followed the noted url and installed that tool. The replacement battery tested OK — thanks for your help — Just a curious question – why does HP drop stocking laptop batteries it seems just a few years after new laptop are added to the product line?

Was this reply helpful? Yes No
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