• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP 15-dw1000 Laptop PC (8SU35AV)

Hello, I just have a simple question:

Does my laoptop have another free RAM slot for upgrading ?

I have never opened it...

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You're very welcome.

 

The program is detecting the circuitry for a second memory slot bot the hardware and actual slot to install the memory in are not there.

 

Here's a picture of the motherboard of a different model notebook with the Celeron N4020 processor which shows what you will find when you open up the notebook:

 

Solved: Upgrade of RAM not possible, missing slot - HP Support Community - 8400838

 

Since your notebook has an Intel Celeron N4020 processor, you may be able to get away with installing a single 16 GB memory chip in the slot.

 

This discussion proves that to be true:

 

Solved: What is the maximum RAM that I can install in my HP 15-dw100... - Page 2 - HP Support Commun...

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

Yes, you can upgrade the memory but the number of memory slots your notebook has depends on what model processor it comes with.

 

Below is the link to the service manual.  Chapter 1 has the memory upgrade information.

 

Maintenance and Service Guide HP 15 Laptop PC

 

Two SODIMM memory module slots, Intel Core processors)
Supports up to 16 GB of system memory (2 x 8 GB).

 

One SODIMM memory module slot, (Pentium and Celeron processors)

 

Supports 8 GB (8 GB × 1).

HP Recommended

Hello again and thank you for the reply.

 

My processor is the following:

Intel(R) Celeron(R) N4020 CPU @ 1.10GHz 1.10 GHz

 

I suppose it is 7th generation and that it represents this from the guide:

Celeron® N4000 1.1 GHz (turbo up to 2.6 GHz), dual core processor (4.0 MB L2 cache, 2400 MHz FSB, 6 W)

So as far as I understand, my device has only one memory slot and it supports up to 8GB of memory ?

 

As stated:

 

One SODIMM memory module slot, non-customer-accessible/non-upgradable (Pentium and Celeron
processors)
DDR4-2400 dual channel support
Supports the following conƭgurations
● 8 GB (8 GB × 1)
● 4 GB (4 GB × 1)

 

However, it seems that I have 2 slots for RAM:

 

Windows Taskmanager:

 

 

"Used slots: 1of 2"

 

Also, CMD shows 16GB ,max:

 

C:\Windows\system32>wmic memphysical get maxcapacity
MaxCapacity
16777216

HP Recommended

You're very welcome.

 

The program is detecting the circuitry for a second memory slot bot the hardware and actual slot to install the memory in are not there.

 

Here's a picture of the motherboard of a different model notebook with the Celeron N4020 processor which shows what you will find when you open up the notebook:

 

Solved: Upgrade of RAM not possible, missing slot - HP Support Community - 8400838

 

Since your notebook has an Intel Celeron N4020 processor, you may be able to get away with installing a single 16 GB memory chip in the slot.

 

This discussion proves that to be true:

 

Solved: What is the maximum RAM that I can install in my HP 15-dw100... - Page 2 - HP Support Commun...

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.