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‎03-18-2020 08:45 AM

HP Recommended
Product: HP Pavilion x360 Convertible 14-dh0525sa
Operating System: Microsoft Windows 10 (64-bit)

Never once have I dropped this laptop or hit it against anything, yet the corner of the bottom of it doesn't seem to be sealed properly (see image)

15845425733738452333528935095786.jpg

. Have I been sold a defective product?

I have attached what I think is a normal corner for reference: 

15845426746212546843114218690406.jpg

 

1 person had the same question
2 REPLIES 2

‎03-18-2020 08:50 AM

HP Recommended

I can't see the images (yellow warning sign) but I have the exact same issue with my newly bought Elitebook 830 G6. The lid isn't closing properly since the hinges are not correctly set. Hope someone will also answer my thread. 

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‎03-20-2020 09:03 AM

HP Recommended

@Nikhita

 

Welcome to HP Community

 

I have gone through your Post and at this point I suggest you contact HP Support for Service Options 

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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