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Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Laptop PC 15-dw4000 (4Z348AV)
Microsoft Windows 11

I just bought a new laptop and it seems to be freezing and I do not understand it has 12 gram and when I check the task manager it shows it is maxing out on memory.  Can I upgrade or do I need to exchange for a new one.  How much is the minimum now.  All my friends have 8 g on their windows and are not having the same issues.  My processor is the 1235U and that is the only differnce we could find when comparing to theirs.

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