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‎09-12-2023 09:27 AM - edited ‎09-12-2023 09:59 AM

HP Recommended
Product: HP ENVY Laptop - 13-ba0558na

Hello, I have an HP Envy, model 13-ba0558na which has been dropped.

Is the digitiser itself replaceable, or do I need to get a whole new top / lid with screen ?

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5 REPLIES 5

‎09-12-2023 11:19 AM

HP Recommended

Hi and welcome to the forum!

 

By "digitiser" do you mean the display?


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‎09-13-2023 11:23 AM

HP Recommended

The digitiser is the touchscreen on top of the screen itself that makes the laptop a "Touchscreen"

The screen itself looks absolutely fine, but there is damage to the digitiser, so that is what and why I am asking if the digitiser is replaceable.  

 

Screen.jpg

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‎09-13-2023 01:02 PM

HP Recommended

Of course, but replacing it comes with great risk and difficulty.

 

That is why virtually everyone replaces the complete display, instead of its parts.

 


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‎09-14-2023 06:26 AM - edited ‎09-14-2023 06:33 AM

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Well, to be honest, I haven't seen the extent of the damage to the body, only photographs, but it does look like the top needs replacing in any case, I just really need a starting point in what to look for !!! Thanks for your input 👍 

Do you happen to know where I might be able to source the whole top (in the UK) ?

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‎09-14-2023 11:26 AM

HP Recommended

Part number reference: Maintenance & Service guide

http://h10032.www1.hp.com/ctg/Manual/c06618421.pdf

 

The touchscreen assembly for your laptop (Chapter 3, page 27, it. 1)

FHD pale gold finish touch screen      HP L96782-001

 

 

Here is the description and part number for the complete display assembly. See chapter 3 page 18

FHD pale gold finish touch screen    HP   L96782-001

 

Replacing the touchscreen assembly is not that difficult if you have the confidence and patience. You will need an inexpensive PC toolkit (Amazon.co.uk) and the double-sided tape for the display bezel. You can order the tape at the same time as the display at some vendors.

 

 

 

 

 

Use HP L96782-001 as the keywords in a search engine of your preference to find one in the UK or Europe.

 


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