Is the Hp Envy x360 15z - ee000, upgrade query

[shahmir007]

Is the Hp Envy x360 15z - ee000, upgradable from 8gb to 16gb ram? Some people say it is, some say it is not. I wanted to make sure whether i should buy 8gb or 16gb ram with the Ryzen 4500u.

[Riddle_Decipher]

@shahmir007 To get you accurate details, I'll need the product number of your device, as I'm not getting anything from the model name you've shared: Hp Envy x360 15z - ee000,

Also, I must let you know that HP does not recommend upgrades or hardware changes as the device is equipped with parts that perform at its optimal performance by design, that said, the upgradeable parts listed by HP articles are purely for your ease, as the decision to upgrade will be at your own discretion.

P.S: Welcome to HP Community 😉

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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[shahmir007]

Hi, 

The model number of the laptop is Hp Envy x360 15m - ee0013dx, and the Product # is 9HZ86UA.

Also, is there a difference between between is This product # 9HZ86UA and Product # 8MF60AV_1.

Which one of them is the latest release of 2020?

[Riddle_Decipher]

@shahmir007 I checked the details on the HP maintenance and service guide: click here to verify

In other words, your device does not support an upgrade to 16GBs, and I hope that clarifies your query.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[shahmir007]

If that is the case, then why does the service manual shows how to add/remove the ram and several people have upgraded to even 32gb through that. Tell me?

Regards,

[Riddle_Decipher]

@shahmir007 As mentioned here, HP does not recommend doing it, however, if you must, you could do it at your own discretion, also, in my personal opinion, I suggest you check with a local tech store to be safe.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[shahmir007]

My Question was that, is upgrading the ram possible for Envy x360 15z-ee000. I could ask someone from best buy or tech store to do it. but it is possible right?

Also, I bought a 3 year protection care plan, in that plan if the laptop needs an upgrade of ram, will Hp upgrade the ram if i am giving permission to do so.

[praveen196]

@shahmir007 

I understand your concerns.

You can contact local stores to install the ram.

Or you can contact our phone support and check for the option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nicer day!!