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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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HP Recommended
HP Recommended
I suggest using the HP PartSurfer web document.
The part Surfer app will list all of the parts that are specifically meant to be used on your laptop.
Use the serial number search. The serial number is the one for, your laptop, found on the bottom of the laptop or on the box it was delivered in.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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HP Recommended
HP Recommended
If you are unable to provide the exact product name, product number that is a roadblock.
If you also cannot get the serial number, we can't help you.
The partial product name you provided is generic, so it is not specific enough to be helpful.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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