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‎10-19-2020 11:26 AM

HP Recommended
Product: HP Pavilion 17 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

So as far as I know, my motherboard's model is Hewlett-Packard 1984. I want to know:

1. how much ram can my system support?

2. what speeds of ram can my system support?

My CPU is AMD  A8 5550m

2 REPLIES 2

‎10-19-2020 02:11 PM

HP Recommended

@Jason-_-H 

 

No, HP won't supply motherboard information for notebooks. Nowadays, we use System boards which have few parts such as CPU, video, OS and even RAM on same one piece of hardware with a part #

 

What is your Pavilion 17 machine ? There are hundreds of models/products around.  Please use the following way to find out the model/product of your machine - we probably can find part # for you:


                   https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎10-22-2020 04:17 PM

HP Recommended

actually it's fine. Used Crucial's tool and just bought a compatible stick of ram according to them.

However, I do have a question. So my motherboard bios is from 2013, is there a way to check if my motherboard has a newer bios?

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