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‎01-06-2021 09:15 AM

HP Recommended
Product: HP ENVY X360 - 13-ar0126au
Operating System: Microsoft Windows 10 (64-bit)

So, I recently found out that the integrated graphics uses up about 2GB of my RAM (which is 8GB), and leaves me with only 5.88 GB usable. When I asked the salesman before buying it he said that it is upgradeable but he doesn't seem sure. Is there a way that I could upgrade RAM on my HP ENVY X360 - 13-ar0126au?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-06-2021 10:02 AM

HP Recommended

Hi:

 

The product specs for your notebook indicate the memory is onboard (soldered to the motherboard), and cannot be upgraded.

 

HP ENVY X360 - 13-ar0126au Product Specifications | HP® Customer Support

 

The service manual indicates the same.  There is also no procedure listed to remove or replace the memory.

 

Maintenance and Service Guide HP ENVY x360 13 Convertible PCIMPORTANT! This document is intended for...

 

In case you want to know why 2 GB of memory is being used up, your notebook was designed that way on purpose.

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to some models with the AMD Ryzen processors.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

View solution in original post

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3 REPLIES 3

‎01-06-2021 10:02 AM

HP Recommended

Hi:

 

The product specs for your notebook indicate the memory is onboard (soldered to the motherboard), and cannot be upgraded.

 

HP ENVY X360 - 13-ar0126au Product Specifications | HP® Customer Support

 

The service manual indicates the same.  There is also no procedure listed to remove or replace the memory.

 

Maintenance and Service Guide HP ENVY x360 13 Convertible PCIMPORTANT! This document is intended for...

 

In case you want to know why 2 GB of memory is being used up, your notebook was designed that way on purpose.

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to some models with the AMD Ryzen processors.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

Was this reply helpful? Yes No

‎01-07-2021 06:12 AM

HP Recommended

Thank you very much for clearing that out. 

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‎01-07-2021 06:46 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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