Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-03-2021 07:16 AM - edited ‎05-03-2021 07:20 AM

HP Recommended
Product: HP Notebook 15-ay005TX
Operating System: Microsoft Windows 10 (64-bit)

Laptop Case is brokenLaptop Case is broken

2 REPLIES 2

‎05-03-2021 08:20 AM

HP Recommended

That is a hinge failure so likely you need to replace the lower housing and the hinges. Yes these parts are available in the aftermarket. Do you think you are able to do the install yourself?

Was this reply helpful? Yes No

‎05-03-2021 11:14 AM

HP Recommended

No

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.