• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎04-09-2023 04:50 PM

HP Recommended
Product: HP ENVY x2 11-g010nr
Operating System: Microsoft Windows 11

My Envy X2c is pushing the operating system to he max just to run windows and internet. My tech said I don't have enough memory and it is using the hard drive for the demand and as a result is truly sluggish on the internet. Can I install more memory and larger hard drive? Currently I have 2GB HD and I think 128 hd. Thank you.

Category:
3 REPLIES 3

‎04-09-2023 06:56 PM

HP Recommended

HI

 

Unfortunately, you can't upgrade the memory or the 128 GB eMMC drive since they are integral parts of the motherboard.

 

Your PC came with the largest capacity eMMC drive that HP offered in the model series.

 

Below is the link to the service manual.

 

c03581901.pdf (hp.com)

 

 

Was this reply helpful? Yes No

‎04-10-2023 09:14 AM

HP Recommended

Thank you for your prompt reply. I have a follow up question, could i install an upgraded mother board to my HP Envy X2c? Th

Was this reply helpful? Yes No

‎04-10-2023 09:19 AM

HP Recommended

You're very welcome.

 

You have the best motherboard available that was supported in the model series if you look at the list in chapter 3 of the service manual.

 

The best motherboard comes with 2 GB of soldered onboard memory and the max drive capacity of 128 GB.

 

No motherboards were offered with more than 2 GB of onboard memory.

 

The only options were a motherboard with a 64 GB eMMC drive or 128 GB eMMC drive and either a W8 standard product key in the BIOS or a W8 Pro product key in the BIOS.

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.