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‎07-31-2025 05:43 AM

HP Recommended

I am writing to bring to your attention an issue with my HP ENVY x360 Convertible PC (Product Number: 6H8V9PA, Serial Number: CND22326N3) purchased from Delhi.

While closing the laptop during normal use, the hinge on one side broke, causing the screen glass to crack. The device is still under standard warranty, and this damage occurred without any misuse or physical impact.

I have already raised a case (Case ID: 5146432528) and submitted the requested photos and video to the support team.

As several users reporting similar hinge issues with HP Envy and Pavilion models. In many cases, HP has recognized this as a manufacturing or design-related defect and offered goodwill repairs or warranty support even without Accidental Damage Protection.

Given the circumstances, I kindly request that HP consider my situation under the same approach and approve a goodwill repair, as this appears to be a hardware failure under normal conditions.

I believe in HP’s commitment to customer service and hope to receive a fair resolution to this issue.

Please let me know if any further details are required from my side.

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1 REPLY 1

‎07-31-2025 06:28 AM

HP Recommended


Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center
Click here to read how to dispute a warranty.

It might be useful to lubricate the hinge as I suspect that caused the problem.
This discussion is about using a toothpick to lubricate a MacBook hinge.
Or just do a general search

Let me know what you find out.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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