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‎11-19-2024 10:43 AM

HP Recommended
Product: HP ENVY x360 Laptop - 15m-ed0023dx
Operating System: Microsoft Windows 11

My HP Envy 15t laptop right hinge broke and the right corner is cracked and bulging. The laptop was not dropped or fell. When I open and close the laptop hinge shifted and then separating lower case from the upper case. The screw from the the lower case are falling off and I am not able to close and open the laptop properly. The warranty is expired on this laptop. Please help

Category:
1 REPLY 1

‎11-20-2024 08:32 AM

HP Recommended

Hi @virtuaamit,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

It seems like an issue with the laptop hardware and I apologize for any inconvenience this may have caused. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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