Issue with charging my laptop

[Farrukh100]

Hey, I just took my laptop out from my bag to write an article and whne I plugepl in the charger to my laptop, the laptop takes the charging but in few minimin aguai leaves it , the light turns white and then again take the charging , again leaving the charging , and this phenomena keeps on happening till the chargie is plugged in, I have troed with other chargers also my friends same laptop charger , but they problem exist there too.

Please help me out somwons. 

Why is this happening? And the battery logo doesn't show any movement of charging no animation during charging, it remains constant , somwtikes day 5hrs to full charge , and sometimes says 2 hours to full chagec, but doesn't charge full.

Please help

[asmita6658]

Hi @Farrukh100

Welcome to the HP Support Community. 

What's the exact model name of the computer? Click here for steps on finding the information we need. Do not share any of your personal information such as serial, phone number, email ID, etc.

While you respond to that, try these steps -

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Remove the Battery. 

Note - This step might not be applicable if the computer has an in-built battery. 
4) Press and hold down the power button for 15 to 20 seconds. 
5) Plug-in the Adapter and put the Battery back into the computer. 
6) Try to turn on the computer. 
 

Test the Battery and AC Adapter. Refer to this document for steps - HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

If the hardware is working, try updating the computer -

Step 1 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 2 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Let me know how that goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Farrukh100]

Hi, thank you for your help,

My laptop model is 15-ay019TU , notebook hp, I have tried everything but there is no help , the battery still says not chatginc, again somtisom says vhatginc, I have tried exchanging the adaptor aslo but there is no help. The led near the chargikc slot of the laptip sometimes turns red and and then white after few minutes, which says the battery is gull.

Please help. I have even uodayeuthe softwares too , but no sigh of relief.

Help.

[asmita6658]

@Farrukh100

Thanks for replying. 

At this point, I'd suggest you Contact HP in your region regarding the service options for your computer. 

Have a great day!