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‎08-16-2023 03:10 AM - last edited on ‎08-16-2023 02:05 PM by Retired

HP Recommended
Product: HP ProBook 450 G7 Notebook PC IDS Base Model

Since we are following the case from Jul 12, 2023, for HDD replacement with warranty, the concerned regional SPOC has closed the case without acknowledgment, and the issue is also not resolved yet. and still, now I'm waiting for the issue to be resolved.

In Detail:
Concern regional SPOC Mr. Venkatesh ([Personal Information Removed])  after closing my ticket without resolving the issue then escalated, he is raising then a new ticket from their end with their email ID and Case ID [Personal Information Removed], So that I can't able to view the status and they give the HDD replacement in seal broken manner and it has been escalated multiple time still issue have not resolved yet. so I need the proper escalation matrix.

Category:
1 REPLY 1

‎08-18-2023 11:16 PM

HP Recommended

Hi @rajavelm,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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