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Issue with power adapter, smart notification and soldered battery.

HP Recommended
HP pavillion gaming 15 cx0xxx
Microsoft Windows 10 (64-bit)

Hey at hP

HP Pavilion Gaming Laptop 15-cx0xxx
So came my second turn with this power adapter/battery within 18 months, new record.
Got it and battery changed last year, on warranty, and now same or worse issues.

It is a 150w adapter, and it still throttles my pc everytime cause battery is not filled, a faulty cell.
Horrible engineering practice with soldered batterys, especially on a gaming model used for pprolongged periods plugged in.

Not to mention it can basically not work this laptop without full battery and ac plugged in.

One cell in battery is not good, a drawback of soldered batterys we can not take out when using it prolonged periods as desktop.
And the hp management is a joke, it wears the battery even more than previously, and destroys single cells much faster.
Does not and in no way do anything good for the battery.

I have run tests and both the one cell and adapter gives faults.
Get smart notification on every boot, throttled laptop unless fauly cell is also registering in battery.

To note is that it did this less, on previous versions of hp support assistant, it would sometimes throttle i just never got the message.
Now constant throttling, or the weekly few hours where it might register the faultycell and actually work.

Models like these should be recalled and compensated

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HP Recommended

Battery Test, see the dead cell 0mv:

CeementBatteryCheckResult: 12 DevicesSupported: 1 DeviceCount: 1 Primary_ACPowerOn: True Primary_ACAdapterOk: True Primary_TestresultString: WEAK Primary_DesignCapacity: 4550mAh Primary_FullChargeCapacity: 1522mAh Primary_RemainingCapacity: 1414mAh Primary_MaxError: 1 Primary_CycleCount: 135 Primary_Voltage: 12632mV Primary_Current: 0mA Primary_DesignVoltage: 11550mV Primary_Status: 192 Primary_CellVoltage1: 4198mV Primary_CellVoltage2: 4214mV Primary_CellVoltage3: 4223mV Primary_CellVoltage4: 0mV Primary_SerialNumber: 03381 06/26/2018 Primary_ManufacturerName: 333-2B-4B-A Primary_BatteryCTNumber: 6GXKA01TZB0455 Primary_Warranty: 3 Primary_CalibrationType: 3 Primary_ChargeControl: Failed Primary_TempCharge: True Primary_ChargeTest: False Primary_ChargeCapacity: 33 Primary_TempAlarm: False Primary_DeepDischarge: False Primary_FullCharge: False Primary_FullChargeStatus: False Primary_BatteryCharge: False Primary_DesignCycleCount: 1000

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Adapter test, cant give full power cause it relies on the batteries full power:
Can not even complete test with faulty battery, seriously useless as a gaming pc.

DevicesSupported: 1 DeviceCount: 1 Primary_ACPowerOn: True Primary_ACAdapterOk: True Primary_TestresultString: WEAK Primary_DesignCapacity: 4550mAh Primary_FullChargeCapacity: 1522mAh Primary_RemainingCapacity: 1414mAh Primary_MaxError: 1 Primary_CycleCount: 135 Primary_Voltage: 12651mV Primary_Current: 0mA Primary_DesignVoltage: 11550mV Primary_Status: 192 Primary_CellVoltage1: 4205mV Primary_CellVoltage2: 4220mV Primary_CellVoltage3: 4228mV Primary_CellVoltage4: 0mV Primary_SerialNumber: 03381 06/26/2018 Primary_ManufacturerName: 333-2B-4B-A Primary_BatteryCTNumber: 6GXKA01TZB0455 Primary_Warranty: 3 Primary_CalibrationType: 3 Primary_ChargeControl: Failed Primary_TempCharge: True Primary_ChargeTest: False Primary_ChargeCapacity: 33 Primary_TempAlarm: False Primary_DeepDischarge: False Primary_FullCharge: False Primary_FullChargeStatus: False Primary_BatteryCharge: False Primary_DesignCycleCount: 1000
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@Oldviking

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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