Issues updating my HP monitor firmware

[spork141]

I currently have a  HP E27D G4 Advanced docking monitor. It have some issues when switching between deceives so I want to update the firmware on my monitor to see if that fixes them. I have tried the HP updater to detect and update the monitor firmware but the updater says that it cant detect the monitor connected (even though it is). The HP Display Center application, control panel, and HP assistant all do detect the correct monitor attached but for some reason the firmware upgrade application does not. The monitor is hooked put to the laptop via HDMI and USB (to docking port) 

See the attached photo with both applications open side by side. Any help would be appreciated. 

[Joe-K7]

Hi,

I'd originally also issues running a firmware update. I've recognized, that there are two sections wrt firmware.

First I'd tried to run "HP EliteDisplay Webcam Firmware Update" (CKFHF23-D_0013 Rev.A) but got an always an error message, not finding the device (sp113239.exe)

Afterwards I recognized another Frimware tool "HP E27D G4 QHD Docking Monitor - Firmware", which I could download and run, getting firmware to level 1.1.15.0 Rev.A (sp139282.exe)

At least that run through, still leaving some issues with the docking station...

I would suggest, giving it a try.

Good luck !

[spork141]

Thank you for your help. Unfortunately for me It's the firmware installer that does not recognize the monitor is attached. I have tried all the rev versions and keep getting the same message. All my HP applications detect my monitor but the firmware installer does not. Very frustrating.

Thank you for your help. Hopefully someone else has advice.