It is 2024 and I still see ELAN touchpad problems. Has this ever been resolved? I still have problem

[Paulm81]

Elan touchpad works after initial boot but but then disappears. Sometimes it is the I2C HID device that needs to be uninstalled and then reinstalled to bring the pointer back. Sometimes it is ELAN input device in device manager that need to be reinstalled to get the pointer back. Sometimes neither action brings the pointer to life.Sometime I have seen the ETDservice exe has not loaded so clicking on the executable brings the pointer back but there is no telling when it might disappear again.

I have done a driver reinstall and clean reinstall of windows 11.

This is a factory repaired laptop and the trouble started shortly after receiving this replacement. The problem did not change from Windows 11 22H2 to 23H2. Warranty expired November 2023, one month after receiving the replacement.

[Raj_05]

Hi @Paulm81,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you've already taken several steps to troubleshoot the issue with the touchpad on your HP Pavilion X360 2-in-1 laptop. Since you've done a driver reinstall and a clean reinstall of Windows 11, and the problem persists, it's clear that there may be an underlying issue that requires a more in-depth approach. Here are some additional steps you can try.

Update Drivers:

• Ensure that all your drivers, especially the touchpad and chipset drivers, are up to date. Visit the official HP support website, enter your laptop's model number, and download the latest drivers.

BIOS Update:

• Check if there is a BIOS update available for your laptop. Sometimes, updating the BIOS can resolve hardware-related issues.

Windows Update:

• Make sure that Windows is fully updated. Sometimes, Windows updates include fixes for hardware-related problems.

Check for Conflicting Software:

• Sometimes third-party software or conflicting drivers can cause issues with touchpad functionality. Try to identify and uninstall any recently installed software that might be causing conflicts.

Power Management Settings:

• Check your power management settings to ensure that they are not causing the touchpad to be disabled or go into a low-power state.

Reset Power Settings:

• Open Command Prompt as an administrator and run the following commands:

powercfg /restoredefaultschemes

powercfg -h on

Device Manager Cleanup:

• In Device Manager, uninstall the touchpad drivers, and then restart your laptop. Let Windows automatically reinstall the drivers.

Check Event Viewer:

• Look for any error messages or warnings related to the touchpad in the Event Viewer. This may provide more insight into the cause of the issue.

Remember to back up your important data before making any significant changes to your system.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support