Kernel Mode Heap Corruption

[MK117]

HP Spectre x360 - 13, purchased September 2020, repeatedly crashing with code "Kernel Heap Mode Corruption". What should I do?

[Echo_Lake]

@MK117

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Did you make any changes to the settings of your PC prior to the issue?
• When was the last time it worked fine?
• Could you please share the picture of the error screen?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and    Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[MK117]

Do I need to do a back-up before trying these solutions?

I have also started receiving "REFERENCE TO POINTER" blue screens.

I cannot recall if it was after a recent update, it has been happening since February (I think) but has gotten more frequent

I have not made any significant changes to the PC other than basic customizations.

[Echo_Lake]

@MK117

Thank you for posting back. 

To get the answer to this question, yes you need to have a backup of your files and data before proceeding further.

Keep me posted for further assistance.