Keyboard Issue After BIOS Update

[Mert-benekli]

Hello,

I’m experiencing an issue with my laptop’s built-in keyboard. This issue did not exist before, but it started right after I updated the BIOS.

The problem persists across both Windows and Linux operating systems, so I believe this is more likely BIOS-related rather than a hardware fault.

Some keys do not respond or type incorrect characters. When I use an external keyboard, everything works fine.

I’m currently using the latest BIOS version, but the problem still remains.

What steps should I take? Would re-flashing or downgrading the BIOS be helpful, or is there another recommended solution?

My System Information:

Model: OMEN by HP Gaming Laptop 16-wf0xxx

BIOS Version: F.27

BIOS Vendor: Insyde

Processor: i7-13700HX

RAM: 32 GB

Thank you.

[Max3Aj]

@Mert-benekli, Hello and welcome to the HP Support Community!

Thanks for reaching out with this BIOS-related keyboard issue on your OMEN by HP Gaming Laptop 16-wf0xxx. Since the problem started after updating to BIOS version F.27 and persists across both Windows and Linux, it's very likely firmware-related. Here's a step-by-step guide to help resolve it:

Perform a Hard Reset

This clears residual power and can sometimes fix keyboard issues:

• Power off the laptop.
• Disconnect all external devices and power adapter.
• Press and hold the power button for 15 seconds.
• Reconnect the power and turn it on.

Check BIOS Settings

Sometimes BIOS updates reset or change keyboard-related settings:

• Restart the laptop and press F10 repeatedly to enter BIOS.
• Look for settings like "Action Keys Mode" or "Internal Keyboard" under the Advanced or System Configuration tab.
• Ensure they are enabled or set to default.
• Save changes and exit.

Reinstall the Keyboard Driver

Even though the issue is BIOS-related, refreshing the driver can help:

• Open Device Manager → Keyboards → Right-click Standard PS/2 Keyboard → Uninstall.
• Restart your laptop. Windows will reinstall the driver automatically.

Try a BIOS Reflash

Reflashing the same BIOS version can sometimes fix corruption:

• Download BIOS version F.27 for your model from the HP Software and Driver Downloads page.
• Run the installer and choose the option to reflash BIOS.

Consider Downgrading the BIOS

If the issue persists, downgrading to the previous stable BIOS version may help:

• Visit the HP BIOS Recovery page for instructions - HP Notebook PCs - Recovering the BIOS (Basic Input Output System) | HP® Support
• Use the HP BIOS Recovery Tool to create a recovery USB with an earlier BIOS version (if available).
• Boot into BIOS Recovery (usually by holding Win + B while powering on) and follow the prompts.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support