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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Keyboard Issue on my HP Notebook - 15-f272wm (ENERGY STAR)

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08-13-2019 10:59 PM
I bought a used HP Notebook - 15-f272wm (ENERGY STAR), then found that the keyboard has some keys that don't work. I bought a keyboard and replaced the existing one, but it did not help. I reinstalled Windows from scratch, still having the same issue.
Can someone help?
08-16-2019 11:13 AM
Please run a Keyboard Test from F2 Diagnostic and let me know the results
- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard
Thank you
KrazyToad
I Am An HP Employee