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‎04-04-2019 03:10 PM - edited ‎04-04-2019 03:11 PM

HP Recommended

Haven't done so yet, but I will give that a try. All the keys do respond when I press them. However, when I did a keyboard test in the BIOS, some keys weren't detected. Those keys that weren't detected were not the ones with the LEDs. It is the correct keyboard for my laptop, and it fits perfectly. The seller I got it from is TLBTEK, and it is new. I got it on Amazon.

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‎04-04-2019 03:25 PM

HP Recommended

If unplugging/replugging doesn't solve it i would contact the seller. I notice on their ad on Amazon they mention free replacement or refund if it doesn't work- after reinstalling at least 5 times. I assume that means unplug/replug 5 times.

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‎04-10-2019 12:11 AM

HP Recommended

Keyboard lights now work! Apparently there was a clip thing that I had to lift to make it work. 👍

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