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‎04-03-2019 12:24 AM

HP Recommended
Product: HP 15-F387wm (AMD Series)
Operating System: Microsoft Windows 10 (64-bit)

So I recently replaced my laptop's keyboard, and the LEDs don't work. When I checked the drivers for the keyboard, I noticed that the HID Keyboard driver was missing... Can someone provide me with a link or something to get the driver reinstalled?

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‎04-04-2019 03:25 PM

HP Recommended

If unplugging/replugging doesn't solve it i would contact the seller. I notice on their ad on Amazon they mention free replacement or refund if it doesn't work- after reinstalling at least 5 times. I assume that means unplug/replug 5 times.

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View solution in original post

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12 REPLIES 12

‎04-03-2019 01:38 PM

HP Recommended

Will I need to perform a hard reset?

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‎04-03-2019 05:47 PM

HP Recommended

@Hyp3rDeath1011 You could perform a hard reset using the steps in this link: Click here

And if that doesn't help, please go ahead and install all windows updates followed by updating the BIOS, and chipset drivers using the HP website: Click here to find and install the same.

 

P.S: Welcome to HP Forums! 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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‎04-03-2019 10:05 PM - edited ‎04-03-2019 10:08 PM

HP Recommended

Will the hard reset wipe my hard disk drive? I have everything backed up on OneDrive, but I only want to do a hard reset as a last resort. Will downloading the most recent BIOS driver update reinstall the HID keyboard driver?

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‎04-03-2019 10:41 PM

HP Recommended

1-a hard reset does not wipe the hard drive.

2-my laptop has backlit kbd and it has Standard PS/2 kbd in Device Manager

3-a backlit kbd usually has two cables that must be plugged into motherboard.Not all laptops support backlit kbd.

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‎04-04-2019 12:05 AM - edited ‎04-04-2019 02:03 PM

HP Recommended

Driver has been reinstalled, but the LEDs for the caps lock, num lock, audio, and Wi-Fi keys still don't do anything...

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‎04-04-2019 02:06 PM

HP Recommended

I still have my laptop's previous keyboard, as I kept it in case the new one failed.

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‎04-04-2019 02:11 PM

HP Recommended

Your Support page with drivers is here:

https://support.hp.com/us-en/drivers/selfservice/hp-15-f300-notebook-pc-series-touch/8961458/model/1...

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‎04-04-2019 02:22 PM

HP Recommended

I've currently got all the correct drivers downloaded from the HP Support Assistant application, and I checked the Device Manager. The driver is installed properly...

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‎04-04-2019 02:42 PM - edited ‎04-04-2019 02:46 PM

HP Recommended

@Hyp3rDeath1011 

Have you tried unplugging/replugging the kbd cable to be sure it is secure?

Is the kbd the correct part for your model as specified in> Manual?

Are you sure the kbd is good- is it new, purchased from reputable seller?

Of course, even a new part can be received not 100% working.

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