• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-31-2014 04:43 PM - edited ‎05-31-2014 04:44 PM

HP Recommended

My mute indicator light is not showing however the function works. The lights are working for both wifi and caps lock! I have a G6 Pavillion 2380sa! I hope you can help me solve the problem. I have tried to look for updates on device manager and also reinstall them. I also installed IDT and realtek drivers but nothing seems to work.

14 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-03-2014 03:03 PM

HP Recommended

its working! Thank you very much for all your help!! 🙂 🙂 🙂

View solution in original post

Was this reply helpful? Yes No
8 REPLIES 8

‎06-03-2014 12:55 PM - last edited on ‎03-06-2017 06:12 PM by HP Administrator

HP Recommended

Hello OliverLandy,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I understand that your mute light indicator is not functioning correctly on your HP Pavilion g6-2380sa Notebook PC and you are trying to get it fixed. I would be happy to assist you, but first I would encourage you to post which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this I can provide you with accurate information.

Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?

Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!


Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


Dunidar
I work on behalf of HP

Find out a bit more about me by checking out my profile!

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
Tags (1)
Was this reply helpful? Yes No

‎06-03-2014 02:14 PM

HP Recommended

Thank you for the post.

I have Windows 8.1 64 bit

Was this reply helpful? Yes No

‎06-03-2014 02:28 PM

HP Recommended

Hello again OliverLandy,

 

Thank you for responding to my post requesting additional information. I am providing you with a link to the HP Pavilion g6-2380sa Notebook PC Drivers page where you can select Microsoft Windows 8.1 (64-bit) from the drop-down box and click on the blue NEXT button. Scroll down to the Driver - Chipset drivers and ensure that you have the most up to date drivers for your Chipset installed. I would then like you to go down to the Driver - Keyboard, Mouse and Input Devices and ensure that you have the Synaptics TouchPad Driver installed as well. Once you have all the drivers updated restart your computer.

 

Please re-post if you still require assistance after following the above steps. Thank you for posting on the HP Forums. Have a great day!


Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


Dunidar
I work on behalf of HP

Find out a bit more about me by checking out my profile!

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
Was this reply helpful? Yes No

‎06-03-2014 02:39 PM

HP Recommended

Its still not working

Was this reply helpful? Yes No

‎06-03-2014 02:48 PM - last edited on ‎03-06-2017 06:16 PM by HP Administrator

HP Recommended

Hello again OliverLandy,

 

Thank you again for the update on your issue. Alright so we are going to try reinstalling the IDT High-Definition (HD) Audio Driver, which will reinstall the audio drivers. If this does not work we may have to use the HP Support document: Using Recovery Manager to Restore Software and Drivers (Windows 😎 to reinstall the original drivers that came with your computer.

 

Please re-post with the results of these steps. Thank you once again for your post on the HP Forums. Have a great day!


Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


Dunidar
I work on behalf of HP

Find out a bit more about me by checking out my profile!

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
Was this reply helpful? Yes No

‎06-03-2014 03:03 PM

HP Recommended

its working! Thank you very much for all your help!! 🙂 🙂 🙂

Was this reply helpful? Yes No

‎06-03-2014 03:12 PM

HP Recommended

Hello again OliverLandy,

 

I am glad that I was able to help you resolve your mute light issue. If you could mark my last post with Accept as Solution from the options drop-down it will enable others that have the same issue to quickly find the same solution.

 

Again I am glad I was able to assist you. Have a great day!


Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


Dunidar
I work on behalf of HP

Find out a bit more about me by checking out my profile!

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
Was this reply helpful? Yes No

‎07-07-2016 09:58 PM - edited ‎07-07-2016 09:59 PM

HP Recommended

I'm having the exact same issue as the original post in this thread. I have an HP Stream x360 Windows 8.1 64 bit. My CapsLock function and LED indicator is working fine, but my mute LED indicator does not come on even though the command is working properly. I hope you can help me with this issue.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.