Keyboard Not Working

[inventor1214]

HP Envy 360 Keyboard not working. 90% of the time when I turn on my laptop now, it starts but the keyboard is disabled. The screen is not folded back. At first, uninstalling the keyboard drivers worked, but now nothing does. I read in a forum about the HP Spectre x360 keyboard turning off that the accelerometers were lemons and quickly failed. Might this be the same issue? Device is 1 year, 4 months old.

[Echo_Lake]

@inventor1214

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  
 

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[inventor1214 · Accepted solution]

It turns out it was the "Simple Device Orientation Sensor". I do not know what was wrong; however, the problem has not reoccurred since disabling it in device manager. 

[Echo_Lake]

@inventor1214

Thank you for posting back.

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.