Keyboard Problem-Left shift + c not working .

[SamWayne]

when I use left shift to capitalize only the 'c' key is not working like ZXVBNM. At present I am on windows 10 official anniversary build Version 10.0.14393 Build 14393.BIOS Version/Date Insyde F.80, 6/14/2016.All other keys are working with left shift other than 'c'. But funny fact is it right 'shift+c' is still working. 

[EmeraldAvenger]

Thank you for joining in @SamWayne, 

You have come to the right place to find suggestions, solutions and a helping hand! I understand that you are having an issue with your capitalizing the 'c' key using the shift+c combination on your HP Pavilion Notebook - 15-ab523tx keyboard. 

Have you tried to use an external Keyboard and mouse at all?

Have you tried going into Safe Mode to see if the problems persist in there?

Have you tried Performing a Hard Reset or Forced Reset?

Have you done a hardware test?

Have you updated all of your drivers? 

Please try the follow troubleshooting steps for both the keyboard and touchpad:  

• Start
• Search for Device Manager
• Open Device Manager from the Search results.
• Click View
• Show Hidden Devices.
• Click the arrow next to Keyboards.
• Right-click the keyboard device name.
• Select Uninstall.
• Continue removing device names in the Keyboards category until all device names have been uninstalled.
• Restart the notebook twice. 

I found a troubleshooting document for you to try also called Notebook Keyboard Troubleshooting. Please make sure to follow the steps in this document. 

Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers that need updating.

If you feel this post has helped you, could help others joining in and looking for a solution or you just want to say cheers, please click the Accept as Solution button and/or the Thumbs Up. 

If you require further assistance, please re-post with the results of the troubleshooting and I would be more than happy to do my best to provide another solution. 

Have a great day!

[TK_arun]

• I have the same issue but with ubantu os
• How do I solve the issue in ubantu 18.4

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
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