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‎10-14-2020 05:16 PM

HP Recommended
Product: HP Pavilion TouchSmart 14-n006sa

11519665-F2F9-4FF6-B134-6A43B7D7CA32.jpeg

 

Hi, I’m unsure exactly how to remove the keyboard ribon from the connector.
can someone advise please?
Thanks 

3 REPLIES 3

‎10-17-2020 06:06 AM

HP Recommended

@DarrenShaw

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

The brown connector should be a latch which you can lift up since the latch is the one pinning the keyboard ribbon down

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎10-18-2020 03:51 PM

HP Recommended

Hi and thanks for your reply. I think the same as you but the brown connector latch does not appear to want to release. I didn’t want to force it in case it broke! I’ve had to return the laptop now to my customer. I didn’t actually need to fully remove the keyboard but as I tried and got stuck, I  wanted to ask how to correctly remove this for future reference. Thanks again. 

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‎10-19-2020 03:30 PM

HP Recommended

I am glad I could help.

 

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

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