• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-14-2020 05:16 PM

HP Recommended
Product: HP Pavilion TouchSmart 14-n006sa

11519665-F2F9-4FF6-B134-6A43B7D7CA32.jpeg

 

Hi, I’m unsure exactly how to remove the keyboard ribon from the connector.
can someone advise please?
Thanks 

3 REPLIES 3

‎10-17-2020 06:06 AM

HP Recommended

@DarrenShaw

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

The brown connector should be a latch which you can lift up since the latch is the one pinning the keyboard ribbon down

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎10-18-2020 03:51 PM

HP Recommended

Hi and thanks for your reply. I think the same as you but the brown connector latch does not appear to want to release. I didn’t want to force it in case it broke! I’ve had to return the laptop now to my customer. I didn’t actually need to fully remove the keyboard but as I tried and got stuck, I  wanted to ask how to correctly remove this for future reference. Thanks again. 

Was this reply helpful? Yes No

‎10-19-2020 03:30 PM

HP Recommended

I am glad I could help.

 

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.