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‎10-16-2019 02:04 PM

HP Recommended
Product: HP Spectre 360
Operating System: Microsoft Windows 10 (64-bit)

Hello,

Some keys on the front row of my azerty keyboard ( a z e r u i o p ) just do not work when everything else functions just fine. I already set BIOS to default, uninstall the devices in Device Manager but that still did not work. I also uninstalled Intel Integrated Sensor as someone else did, but this did not work either. Does anyone else have the same problem and know the solution? I reinstalled WIndows 10 again, and cleaned up everything but that did not do, so I guess it must be something else.

Thank you much.

1 REPLY 1

‎10-19-2019 06:45 AM

HP Recommended

Hi @Usageur

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like a hardware issue. I'd suggest you Contact HP in your region regarding the service options for your computer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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