Keyboard and mouse issue

[My_laptop_Abhin]

 If i press any key it shows the characters other than the characters should display.

If i double click my laptop then also it is opening the prooerties of that icon or folder.

[Kumar0307 · Accepted solution]

@My_laptop_Abhin, Welcome to the HP Support Community!

Have you tried connecting an external keyboard and a mouse to check if the issue persists?

Install updates using HP Support Assistant

1. In the search box, type and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Also, check for any pending windows update. Reboot the computer. 

If the issue persists, follow the steps mentioned in - Keyboard Troubleshooting.

To troubleshooting touchpad issues, refer to - Using the TouchPad or ClickPad.

You may run a hardware test on both these devices and share the result in your next post.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. Perform Component Test > Keyboard and mouse/touchpad test.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[My_laptop_Abhin]

Sir, i haven't tried external mouse and keyboard but the other things i have tried but it hasn't been solved yet..

[KrazyToad]

@My_laptop_Abhin

Please let me know if you faced the same issue while running the Keyboard test from F2 Diagnostic

If the issue persists during the test, please contact HP Support for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you