cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Mason38
New member
2 1 0 0
Message 1 of 2
65
Flag Post

Keyboard and mouse malfunction - even system restore didn't clear it.

‎08-15-2022 12:36 PM

HP Recommended
Product: HP ENVY x360 - 13-ag0002na
Operating System: Microsoft Windows 10 (32-bit)

On start up today I noticed my keyboard  was giving me the wrong imput. I'd press 'T' and get 'TM'  some buttons now do nothing others give a foreign version of the letter. The mouse will not do a right click to access menus and instead of scrolling zooms in and out. I tried lots and nothing worked. Even System Restore failed to fix it. Can you help me.

Category:
Reply
1 REPLY 1
Mason38
Author
New member
2 1 0 0
Message 2 of 2
Flag Post

‎08-16-2022 12:17 PM

HP Recommended

Update - the issue is the Alt-GR key repeatedly activating as if stuck. 

Reply
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation